Terms of Service

Pet Store Terms of Service

Welcome to our pet store! Before using the products and services we provide, please read the following Terms of Service (hereinafter referred to as the "Terms") carefully. By using the services of this website or the store, you agree to abide by these Terms. If you do not agree to these Terms, please do not use our services.

1. Provision of Services

This store provides pet supplies, food, services (such as pet grooming, boarding, etc.) and other pet-related products through our online platform and physical stores. We reserve the right to modify, stop or interrupt the provision of certain services at any time without prior notice.

2. User Account

When purchasing products or using our services, you may need to register an account. You agree to provide accurate and complete personal information and update your account information in a timely manner.

You are responsible for ensuring the security of your account and are fully responsible for any unauthorized use.

If you suspect unauthorized account use, please contact us immediately.

3. Goods and Services

We try our best to ensure the accuracy of product descriptions, images and prices, but due to display equipment, inventory and other factors, the actual product may be slightly different from the display.

All prices and availability of products and services are subject to change without notice.

If the product you ordered is out of stock for some reason, we will do our best to notify you and provide a replacement or refund option.

4. Orders and Payments

Before submitting your order, please ensure that all order information is accurate. We accept multiple payment methods, including credit card, debit card, Alipay, WeChat Pay, etc.

All orders will enter the processing process after successful payment. If the payment fails or the order information is incomplete, we have the right to cancel the order.

Once the order is confirmed and the payment is completed, you will receive an order confirmation email and the order will be processed.

5. Return and Exchange Policy

If you are not satisfied with the purchased product and the product is not used or damaged, you can apply for a return or exchange within 30 days.

The returned product must be kept in its original packaging and meet our return standards. Please refer to our Return Policy page for specific return procedures and terms.

Customized products, promotional products or products that have been opened and used are generally not returnable or exchangeable unless there is a quality problem.

6. User Responsibilities

You agree to comply with all applicable laws and regulations when using our website and services, and not to use the service for any illegal or improper activities.

You may not interfere with or damage the experience of our website or other users in any way.

You agree to be responsible for any damage, loss or expense caused by your violation of these terms.

7. Intellectual Property

All content on this website, including but not limited to text, images, videos, trademarks and logos, is the property of our store or its licensors and is protected by copyright, trademark law and other intellectual property laws.

You may not copy, modify, disseminate or display any content on this website without authorization.

8. Privacy Policy

We take your privacy very seriously and are committed to protecting your personal information. We will collect, use and store your personal information in accordance with our privacy policy. Please read our privacy policy carefully to understand how we handle your information.

We will not sell your personal information to third parties, but may share information with our service providers to fulfill orders.

9. Disclaimer

We are not responsible for service interruptions, delays or unavailability caused by uncontrollable factors (such as natural disasters, network problems, etc.). Although we try our best to ensure the security and accuracy of the website, we cannot guarantee that the website is error-free, free of viruses or other harmful components. You are responsible for taking appropriate measures to protect the security of your device and data.

10. Modification and Termination

We reserve the right to modify, update or terminate these terms at any time, and the modified terms will be posted on the website and will take effect immediately.

We have the right to suspend or terminate your account at any time, especially if you violate these terms.

11. Applicable Law and Dispute Resolution

These terms are governed by and interpreted in accordance with the laws of the People's Republic of China.

Any disputes related to these terms or our services shall be submitted to the courts of our location and resolved through friendly negotiation or legal procedures.